APA Style
TJIPTONO, Fandy. (2012).
Service Management : Mewujudkan Layanan Prima (Ed 2) (2).
Yogyakarta:
Andi Offset.
Chicago Style
TJIPTONO, Fandy.
Service Management : Mewujudkan Layanan Prima (Ed 2).
2
Yogyakarta:
Andi Offset,
2012.
Text.
MLA Style
TJIPTONO, Fandy.
Service Management : Mewujudkan Layanan Prima (Ed 2).
2
Yogyakarta:
Andi Offset,
2012.
Text.
Turabian Style
TJIPTONO, Fandy.
Service Management : Mewujudkan Layanan Prima (Ed 2).
2
Yogyakarta:
Andi Offset,
2012.
Print.